At Smartday Products, we aim to deliver quality skincare and cosmetic items. Because these are personal care products, we maintain strict return guidelines to ensure safety and hygiene.
1. Return Eligibility
We accept returns or offer replacements only if:
- You received the wrong product.
- The item arrived damaged, leaking, or with a broken seal.
- The product is verified to be defective upon delivery.
Note: Opened, unsealed, or used skincare products cannot be returned due to health and safety standards. We do not offer returns for a change of mind after delivery.
2. How to Report an Issue
- Notice Window: Contact us within 24 hours of receiving your delivery.
- Contact: Email help@smartdayproducts.com or send us a message on WhatsApp.
- Proof Required: Include your Order Number and clear photos or videos showing the sealed item and the defect/damage.
3. Refunds & Replacements
- Replacements: If your item is wrong or damaged, we will dispatch a replacement free of delivery charge.
- Refunds: If a replacement is unavailable, we will process a refund to your Lonestar Cell MTN Mobile Money account or offer store credit within 3 business days.
- Delivery Fees: Original delivery charges are non-refundable unless the return is due to an error on our part.
Here is the finalized, comprehensive Shipping & Delivery Policy with the 30-day liability clause added:
Shipping & Delivery Policy
We strive to deliver your orders quickly and safely. Please read our shipping guidelines below to understand how orders are processed, delivered, and stored.
1. Delivery Coverage Areas
- Standard Coverage: We deliver directly to residential and business addresses across Monrovia, Paynesville, and surrounding areas.
- Out-of-Zone & Regional Deliveries: For customers located outside our standard delivery zones, we make special arrangements with commercial drivers/parking stations to forward packages to your location.
- Upfront Payment Required: Full payment for all items must be completed prior to dispatch before packages are handed over to drivers for out-of-zone locations.
- Transport Fees: Regional transport costs are at the customer’s own expense, with delivery fees paid directly to the driver/parking station upon receipt.
2. Order Fulfillment, Warehouse Storage & Abandoned Items
- 7-Day Pickup/Receipt Window: All paid orders must be received or collected within 7 calendar days from the date of purchase or dispatch readiness notification.
- Warehouse Holding Penalty: Orders remaining uncollected or unreceived after the 7-day grace period will incur a warehouse storage fee of $5.00 USD per week (or its equivalent in LRD). Storage penalties must be settled in full prior to order release or re-dispatch.
- 30-Day Abandonment Notice: Management will not be responsible for orders remaining uncollected, unreceived, or overstaying in our warehouse for 30 calendar days or more. After 30 days, unclaimed orders are considered abandoned and may be forfeited or returned to stock without refund.
3. Delivery Timeframes & Hours
- Operating Hours: Delivery services run Monday through Saturday from 9:00 AM – 5:00 PM.
- Order Processing: Local orders placed during business hours are scheduled for prompt dispatch or driver drop-off at designated transport stations.
4. Payment Methods
- Standard Coverage (Monrovia/Paynesville): We accept Lonestar Cell MTN Mobile Money, Orange Money, and Cash on Delivery (COD).
- Out-of-Zone Locations: Payments must be made strictly via Lonestar Cell MTN Mobile Money or direct transfer prior to shipment. Cash on Delivery is not available for out-of-zone destinations.
5. Receiving Your Order
- Please ensure the phone number provided at checkout is active and reachable. Delivery agents or drivers will call to confirm location and handover details.
- Inspect your package upon arrival. If an item is damaged or incorrect, please notify our team immediately.
6. Delivery Inquiries & Support
To check order status or arrange out-of-zone transport:
- Email: orders@smartdayproducts.com or help@smartdayproducts.com
- Customer Desk / WhatsApp: Contact our support team with your Order Number.